Refund policy
⭐ Return & Refund Policy – Handyhut
At Handyhut, we carefully work to ensure that every order reaches you in the correct condition.
To maintain product quality, hygiene, and product integrity:
🚫 We Do Not Accept Returns for Change of Mind
Once an order has been delivered, we do not accept returns simply because:
- You no longer want the product
- You changed your mind
- You ordered the wrong product
- You no longer have a use for the product
- You do not like the product after receiving it
However, if there is a genuine issue with your order, we are happy to provide an eligible replacement as explained below.
🔄 1. When Is a Replacement Available?
You may request a replacement if:
- 📦 You received a damaged product
- ⚠️ You received a defective product
- ❌ You received the wrong product
- 🧩 Your product arrived incomplete or with missing parts
You must contact us within 48 hours of delivery.
Replacement requests raised after 48 hours are not be eligible for approval.
🎥 2. Proof Required for Replacement
To help us verify and resolve your issue quickly, please provide:
- Clear photos/videos showing the issue
- Clear photo of the label of product package
- A short description of the problem
Requests with insufficient evidence may not be approved.
✅ 3. Conditions for Replacement Approval
A replacement request will be reviewed and approved only after the reported issue has been verified.
Where applicable:
- The product must not have been used beyond what is necessary to identify the defect
- The product must not have been damaged after delivery
- Original packaging should be retained
- Tags, accessories, manuals, inserts, and other included items must be available
- The issue shown in the submitted proof must match the complaint
- The request must be raised within the applicable replacement period (within 48 hours after delivery)
Handyhut reserves the right to reject claims involving misuse, accidental damage, altered products, or insufficient evidence, subject to applicable consumer law.
🚫 4. What Is Not Eligible for Replacement?
Replacement generally will not be provided for:
- Change-of-mind requests
- Damage caused by improper use or handling
- Requests raised after 48 hours of delivery
- Incorrect purchases made by the customer
- Orders refused at the doorstep without a valid product-related reason
Products whose nature requires special hygiene or safety handling may also have additional replacement restrictions.
🚚 5. Replacement Process
If you receive an eligible damaged, defective, incorrect, tampered, or incomplete product:
Step 1: Contact us within 48 hours of delivery.
Step 2: Send your product package label, photos/videos, and description of the issue.
Step 3: Our team will review the request and supporting evidence under 24-48 hours.
Step 4: If approved, we will provide replacement instructions and, where required, arrange return pickup of the affected product.
Step 5: Once the replacement process is approved and completed, a replacement product will be dispatched.
Please do not send any product back to us on your own unless instructed by our support team. Unauthorized returns are not accepted.
💳 6. Refund Policy
For eligible product issues, replacement is our primary resolution.
If an eligible replacement can be provided, a refund will not ordinarily be issued instead of the replacement.
We also do not provide refunds for:
- Change of mind
- Customer remorse
- Unwanted purchases
- Incorrect orders placed by the customer
- Refused deliveries
- Customer unavailability during delivery attempts
- Incorrect or incomplete addresses provided by the customer
If an approved replacement cannot be fulfilled because the product is unavailable, or where a refund is otherwise required under applicable law, the appropriate refund will be processed to the eligible payment method.
Any applicable refund processing time may also depend on your bank, payment provider, or payment method.
📍 7. Incorrect Address, Refused Delivery & Failed Delivery Attempts
Please ensure that your:
- Name
- Phone number
- House/flat number
- Street
- Landmark
- PIN code
are entered correctly while placing the order.
Handyhut is not responsible for unsuccessful delivery caused by:
- Incorrect addresses entered by the customer
- Incorrect phone numbers
- Customer unavailability
- Repeated failed delivery attempts
- Refusal to accept the parcel
If reshipping is available in such cases, additional shipping charges may apply.
📦 8. Received the Wrong Product?
If you receive a product different from what you ordered:
- Do not extensively use the product
- Keep the original packaging and accessories
- Contact us within 48 hours
- Send us your unboxing video and clear product photos
Once verified, we will arrange the appropriate replacement.
⚠️ 9. Damaged or Defective Product
Please inspect your order as soon as it is delivered.
If you notice any damage or defect, contact us within 48 hours of delivery so that we can review the issue and arrange an eligible replacement.
Damage caused after delivery due to misuse, accidental damage, improper handling, or failure to follow product instructions is not covered under this replacement policy.
📩 10. How to Request a Replacement
Email us at:
Please include:
- Your product package with label clearly visible
- Photos/videos of the issue
- Brief description of the problem
Our support team will review your request and guide you through the next steps.
Important
By placing an order with Handyhut, you acknowledge that you have reviewed this Replacement & Refund Policy.
This policy does not limit any rights or remedies available to consumers under applicable Indian law.